Standard shipping usually takes 1-5 days (for scooters and bikes only).
International shipping time depends on the product and destination and may take 6-15 days. We will prepare your shipment within two days of your order.
Parts are usually shipped internationally, and some accessories, such as batteries, may shipped from European/US warehouses.
Standard shipping usually takes 1-5 days (for scooters and bikes only). International shipping time depends on the product and destination and may take 6-15 days. We will prepare your shipment within two days of your order.
How can I check the logistics progress?
If we have shipped the package, you will see the package tracking number in your account. Just click on the number and you will see the logistics progress. At the bottom of the page you can see the final carrier of the package (usually your local logistics company). If there is a problem with your package during delivery, please contact the carrier in time.
What countries do you ship to?
We currently ship to the North America and Europe. To enquire about shipping to a different destination, please contact us.
How do I return a product?
For purchased parts, no returns will be accepted unless there is a quality issue or the parts are lost.
If the accessory has a warranty, it will be noted in the description on the product page.
If you encounter a problem, please consult with us
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
Why did my payment fail?
We will not reject your payment. If your payment fails, it may be caused by your card issuer. You can try to use other payment methods. If you still cannot successfully pay, you can contact us and we will try to solve this problem for you.
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premesso che il mio e' un ricondizionato con garanzia di due anni e ho dovuto testare le batterie x vedere se tut ok il resto si vedeva che era come nuovo, confermo che forse han messo nuove anche le batterie perche tengono davvero la carica promessa, il materiale e' molto valido non lo usiamo come da foto in fuoristrada, se volete questo compratevi una moto da cross, ma in un utilizzo urbano assorbe davvero in modo superbo le asperita dell'asfalto, e se si vuole passare su un tratto non asfaltato si puo , tenete presente all'acquisto che non e' fra i piu maneggevoli, e pratici da trasportare, all inizio tribulato un po per trovare spiegazioni in italiano Qr code x scaricare app non funziona e cosi non si collegava neanche al blue tooth ma poi trovato recensione su you tube e capito tutto. consigliatissimo.
Commander todimart 3 bien reçu par le transporteur carton pas abimé . Quand j" ai déballé l" article il manquer la notice avec les vis est peu être la clé de serrage . Cela 15 jours que je contacte le SAV todimart et ils comprenne pas ce que je leur dit . Alors au bout de plusieurs fois j" attend enfin mes vis pour fixer le tube de guidon car rouler sans vis c" est hyper dangereux . J en déduit malgré une bonne fabrication de qualité de la trottinette le control qualité fin de chaine et médiocre . Améliorer vous dans le contrôle finale