Standard shipping usually takes 1-5 days (for scooters and bikes only). International shipping time depends on the product and destination and may take 6-15 days. We will prepare your shipment within two days of your order.
How can I check the logistics progress?
If we have shipped the package, you will see the package tracking number in your account. Just click on the number and you will see the logistics progress. At the bottom of the page you can see the final carrier of the package (usually your local logistics company). If there is a problem with your package during delivery, please contact the carrier in time.
What countries do you ship to?
We currently ship to the North America and Europe. To enquire about shipping to a different destination, please contact us.
How do I return a product?
For purchased parts, no returns will be accepted unless there is a quality issue or the parts are lost.
If the accessory has a warranty, it will be noted in the description on the product page.
If you encounter a problem, please consult with us
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
Why did my payment fail?
We will not reject your payment. If your payment fails, it may be caused by your card issuer. You can try to use other payment methods. If you still cannot successfully pay, you can contact us and we will try to solve this problem for you.
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Great purchase good value all though I m a bit heavy for it but costumers service was very good and offer me a really good return policy and a replacement with bigger
Ich habe mir einen G2 gekauft. Der Albtraum begann, als ich einen Platten am Hinterrad hatte: Es gibt keinen Kundenservice, und das Rad lässt sich nicht ausbauen, ohne die Schrauben und die Batterieabdeckung zu entfernen, da dem Kabel zum Rad eine Steckverbindung fehlt.
Obendrein funktioniert das hintere Bremslicht seit der Lieferung nicht.
Die Schrauben der Batterieabdeckung sind aus billigem Aluminium; sie überdrehen leicht, sodass sich die Abdeckung nicht mehr abnehmen lässt – am Ende muss man einen Schraubenausdreher für Linksgewinde verwenden. Es ist ein absolutes Billigprodukt, das sein Geld nicht wert ist.
Nul nul et nul à lire absolument avant de commander !
Vous avez fait livrer la trottinette par GLS QUI L’AURAIT SOIT DISANT LIVRÉ CHEZ MON VOISIN. il ne l'a jamais reçu. Personne entre vous et GLS NE VEUX RECONNAÎTRE SES TORDS ET ME REMBOURSER
ET VOILÀ QUE MAINTENANT VOUS VOULEZ MON AVIS ,!!
Allez vous voir avec trottinette de M ……et rembourser moi