CMACEWHEEL fat tire electric bike
There are two ways to transport goods:
One is that the goods are sent from within China. It takes about 10 days from delivery to delivery. During this period, our salesman will observe the logistics update progress every week. Once there is a logistics abnormality, the salesman will immediately notify our after-sales department to negotiate with the freight forwarder, understand the specific situation, and report the facts to you.
Another case is that the item is shipped from European warehouse, and the transit time from shipment to delivery is 3-7 working days. During this period, our salesman will observe the logistics update progress every 3 days. Once there is an abnormality in express delivery, the salesman will immediately notify our after-sales department, and we will immediately negotiate with the delivery warehouse or courier company to understand the specific situation and report the facts to you.
After-sales service
Dear partners, here is a professional after-sales team.
From the moment the goods leave the warehouse, your goods and your rights have entered the scope of our protection. We will continue to protect your interests until the end of the day, even if the warranty period has expired. Urge your urgency, let you have no worries.
1. Regarding shipping, what can we do for you?
There are two ways to transport goods:
One is that the goods are sent from within China. It takes about two months from delivery to delivery. During this period, our salesman will observe the logistics update progress every week. Once there is a logistics abnormality, the salesman will immediately notify our after-sales department to negotiate with the freight forwarder, understand the specific situation, and report the facts to you.
Another case is that the item is shipped from European warehouse, and the transit time from shipment to delivery is 3-7 working days. During this period, our salesman will observe the logistics update progress every 3 days. Once there is an abnormality in express delivery, the salesman will immediately notify our after-sales department, and we will immediately negotiate with the delivery warehouse or courier company to understand the specific situation and report the facts to you.
2. What can we do for you about the damage to the product during transportation?
Every time the package is damaged due to violent transportation, we will give feedback to the workshop and urge our production workshop to improve the packaging. After years of after-sales experience accumulation, our product packaging has been optimized to the extreme, and our products are almost never damaged during transportation. Even if our products are damaged on the way due to special circumstances, we will send you new parts for replacement without hesitation at the first time. Accessories are shipped by air express and delivered directly to your home, fast and convenient. And we will provide a complete operation demonstration video for your convenience as much as possible.
3. What can we do for you if the product fails during the warranty period?
Most of our products come with a one-year warranty (except for consumable parts). During this period, we will have someone to contact you, as close as a friend and able to communicate without barriers. Our after-sales specialists all have at least one year of after-sales experience and are supported by the entire after-sales team. And we have a complete after-sales management system and database to ensure that technically barrier-free services can be achieved.
We'll get to know the specifics through the videos or photos you share. During the warranty period, we will send you the accessories you need for free, and we will provide technical guidance, including a complete operation demonstration video. Or we can make a direct video call to achieve the effect of simulating the on-site guidance operation.
In addition, we have professional repair warehouses in Europe and the United States. Can help you get it repaired and sent back quickly.
4. After the product exceeds the warranty period, can we still serve you?
As long as you have had one transaction with us, then we will be good friends for life. Our after-sales team will provide you with free technical consulting services for life. And, we will provide you with aftermarket accessories at extremely low prices.
5. How to keep in touch with us?
Contact details for our after-sales support team can be found in many places on our website. Generally, you can contact us in the following three ways:
The first one is email, our after-sales email address is support@todimart.net or aftersales@todimart.net. You can send us your product photos or breakdown video by email. We will reply you as soon as possible.
The second is real-time online communication via WhatsApp. It is also one of our most frequently used contact methods because it communicates more efficiently. Our main after-sales WhatsApp account is +86 134 8692 8696
The third is real-time online communication through Wechat. Wechat is a Chinese software that functions similarly to WhatsApp. Because it is an essential app for Chinese people's life and work, everyone in our after-sales team will be online 24 hours a day. Make sure you have someone to handle emergencies for you at all times. Our main WeChat account is +86 134 8692 8696
Good design is inseparable from your insight; good quality is inseparable from the feedback of the after-sales team; good business is inseparable from our honest cooperation!
good quality! After resale! Let's make friends!
The TODIMART after-sales team is looking forward to your joining!
Payment Information
Payment on this website is only possible via PayPal. However, your PayPal can bind your bank card and credit card, and the specific policies vary by country.
After successful payment, we will ship as soon as possible. We will submit the package tracking number on the website, please go to the order inquiry.
If for any reason the package has not been received, please go to PayPal to request a refund.
