To make payments in our online store safe and secure, we use the latest payment encryption technology. Our website has applied SSL technology to avoid any information leakage.
Our store currently supports common payment methods：
Customers in Belgium and the Netherlands can choose between IDEAL and Bancontact for payment during checkout
Installment payment with Klarna
Our store supports you to use Klarna to pay for your electric scooter or electric bike in installments. You can pay in multiple installments without interest. When you check out, select "klarna" in the payment method options. You will be redirected to Klarna to make the payment. For more information, please visit klarna.com
What currency will my payment be settled in?
Our store supports payment in your local currency, but since our products are currently priced in Euros, the price at your checkout will be converted based on the exchange rate.
Why did my payment fail?
If you pay with a credit card, our system may reject your credit card payment during the checkout process for security reasons. This may also be related to your card issuing bank. You can ask your card issuing bank for specific details.
Can I pay by bank transfer?
Since our bank account cannot receive transfers in real time, we do not recommend using this payment method. It is safer and more convenient to pay with paypal and credit cards
When can I receive a refund?
We usually process your refund request within two business days, and you can receive your refund within seven days
Warn
Before paying for the order, please confirm that your bank account is in normal status. Since we confirm the payment after generating the waybill number, if the customer's bank account refuses to pay, we will contact the customer as soon as possible to resolve the refusal. If the customer refuses to cooperate, the goods cannot be shipped.
Do not deceive the staff! If the goods arrive but you have not paid, we will contact you as soon as possible. If you do not respond within seven working days, we will put you on the list of dishonest people. We cooperate with multiple scooter suppliers and will no longer provide warranty services to you. And we will not sell any goods to you.
If you encounter any payment problems, please rest assured that we will answer your questions first.
E-Mail: support@todimart.com
whatsApp/phone:+86 13486928696
