Standard shipping usually takes 1-5 days (for scooters and bikes only). International shipping time depends on the product and destination and may take 6-15 days. We will prepare your shipment within two days of your order.
How can I check the logistics progress?
If we have shipped the package, you will see the package tracking number in your account. Just click on the number and you will see the logistics progress. At the bottom of the page you can see the final carrier of the package (usually your local logistics company). If there is a problem with your package during delivery, please contact the carrier in time.
What countries do you ship to?
We currently ship to the North America and Europe. To enquire about shipping to a different destination, please contact us.
How do I return a product?
For purchased parts, no returns will be accepted unless there is a quality issue or the parts are lost.
If the accessory has a warranty, it will be noted in the description on the product page.
If you encounter a problem, please consult with us
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
Why did my payment fail?
We will not reject your payment. If your payment fails, it may be caused by your card issuer. You can try to use other payment methods. If you still cannot successfully pay, you can contact us and we will try to solve this problem for you.
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22 jours d'attente sans réponse , service client lent
J’ai commandé une trottinette le 2 juin, alors que le site indiquait un délai de livraison de 5 jours. À ce jour, le produit n’a toujours pas quitté l’expéditeur, ce qui est très décevant.
Le service client met environ 48 heures à répondre, sans apporter de solution concrète ni de visibilité sur la livraison. On m’a envoyé un porte-téléphone en cadeau, mais cela ne compense pas le fait que le produit principal n’a toujours pas été livré.
Je suis à la fois déçu et confus face à cette situation, surtout compte tenu des promesses initiales.
I have not received my item and is finding it difficult to track so I can have it delivered.
I received an email stating it has been returned but I have been at home
Please email me with an update as I'm relying on this component to get about
Der E-Scooter ist in einem guten Zustand und funktioniert einwandfrei. Bei der Lieferung hat das ABE gefehlt, doch nach einer Anfrage per Mail wurde mir sehr schnell geholfen und sie haben mir die ABE digital zugeschickt.
Dafür gebe ich Daumen hoch.
I ordered it and I. Got it and it doesn’t work at all and there not standarding up to there return policy or warranty even tho I contacted them straight away