JOYOR E-Scooter charger

Frequently Asked Questions

How long will it take to receive my order?

Standard shipping usually takes 1-5 days (for scooters and bikes only). International shipping time depends on the product and destination and may take 6-15 days. We will prepare your shipment within two days of your order.

How can I check the logistics progress?

If we have shipped the package, you will see the package tracking number in your account. Just click on the number and you will see the logistics progress. At the bottom of the page you can see the final carrier of the package (usually your local logistics company). If there is a problem with your package during delivery, please contact the carrier in time.

What countries do you ship to?

We currently ship to the North America and Europe. To enquire about shipping to a different destination, please contact us.

How do I return a product?

For purchased parts, no returns will be accepted unless there is a quality issue or the parts are lost.

If the accessory has a warranty, it will be noted in the description on the product page.

If you encounter a problem, please consult with us

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Why did my payment fail?

We will not reject your payment. If your payment fails, it may be caused by your card issuer. You can try to use other payment methods. If you still cannot successfully pay, you can contact us and we will try to solve this problem for you.

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Scooter defekt und Reifen abgefahren!

Also wenn dieser Scooter generalüberholt ist frage ich mich ernsthaft wie mein Scooter davor aussah! Also erstmal kam der Roller mit einem defekten Kabel an (der Scooter konnte nicht mal eingeschaltet werden) und die Reifen ließen nir noch das erahnen des Profils zu aber von einer Tiefe kann man da nicht mehr sprechen. Ich habe mich am gleichen Tag mit dem Support über WhatsApp in Verbindung gesetzt jedoch habe ich bis zum heutigen Tag keinerlei Reaktion oder Antwort bekommen!

Me faltan artículos en el pedido

Très content

Très réactif et rapide

Bis zum heutigen Tag kein Versand

Bis zum heutigen Tag kein Versand der bezahlten Ware, kundensupport Kontakt mehrfach hat daran nichts geändert!! Denke Grund liegt an aktuell fehlender Verfügbarkeit der used Roller, jedoch finde ich es unmöglich das es zu Lasten des Käufers geht!! Dann sollen sie mir halt einen neuen Roller zuschicken, wenn sie ihren Bestand fehl kalkuliert haben. Sollte sich an der Situation ändern melde ich mich nochmal zu Wort und gebe dann auch eine Bewertung zim Roller ab!

The Pins Are Bigger Than The Original

Delivery was prompt at just seven days from ordering the part, and although it arrived in a bubble-wrapped envelope, the part itself wasn't in any sort of box to protect it from being crushed.

As for fitting the part, it should have been an easy swap, but it turns out that all the pins in the connectors that connect to the wiring inside the scooter are twice as wide as the original pins. As a result, they literally have to be forced into position. My initial plan was just to disconnect each lead from the old board and connect it to the new board, but soon discovered that the wires inside those connectors on the old board are soldered into place, and can't be removed. That explains why these new boards arrive with the leads already attached. It somewhat defeats the purpose when the pins are too wide and have to be forced into position.

After doing so, it was then a case of trying it out, but there was no response when pushing the power button. I tried a combination of pushes, from a single short one to pressing and holding for 1 second, 2 seconds and right up to 5 seconds.

I'd return the item and ask for a refund, but I suspect it would be rejected because I had to force the connectors into the old ones. The attached photo shows the difference in size of the pins, the old connectors on the left and the new connector on the right.

JOYOR E-Scooter charger

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WARRANTY & RETURN

Descripción

Shipping Process