COMPANY PROFILE
TODIMART IMPORT AND EXPORT CO.,LTD. founded in 2014, is a professional electric scooter and electric bike manufacturer located in Yongkang city. Our products include folding fat tire E-bike, e-scooter, e-tricycle, citycoco electric scooter with UL, CE, EEC&COC certificate.
Large-scale warehouses and after-sale service centers are set up in Germany, Poland, Netherlands and the USA, which greatly encourages Internet e-commerce entrepreneurs and distributors to cooperate with us.
The warranty period of our products is 12 -18 months. We can customize unique scooter for you according to your requirements, such as Brand , motor power, battery, fender color, LED light, etc.
If you are interested in our products ,please kindly contact our customer services team which will reply you as soon as possible ！
After sale services
1.About transportation, what can we do for you?
★ One is for the goods delivered from China. The delivery period is about 1-2 months. We will update the logistics information and give feedback to you in time. ★ The other is that the goods are shipped from European/US warehouses, 3-7 days door-to-door service.
2.What can we do for you about the damage of the product during transportation? If the product is damaged on the way, we will send you new accessories through TNT/DPD/UPS for replacement. At the same time, we will provide you with a operation demonstration video .
3.What can we do for you when the product fails during the warranty period?
★ Firstly, we have a professional after-sales team with rich after-sales experience.Our perfect after-sales system and database ensure technically accessible service . When the product fails, we will send you the accessories you need for free, and provide technical guidance including a complete operation demonstration video.
★ Secondly, we have professional maintenance warehouses in Europe and the United States, which can help you repair or send back as soon as possible.
4.Can we still serve you after the product exceeds the warranty period ? As long as you have a transaction cooperation with us, our after-sales team will provide you with free technical consulting services for life. In addition, we will provide you with after-sales accessories at a very low price.
5.How to contact us?
★ E-mail address: support@todimart.net
★ WhatsApp / Wechat number: +86 134 8692 8696
