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Everything seemed perfect price and functionality wise as I did not need anything special, just to commute around as a student. However, once I received the packed I was proven wrong. The components seem good with light tear which I was ready for, but the scooter itself will not turn on, there was one quick flash as I pressed the button, but since then nothing has got any response, including the charging cable which stays green meaning the battery is probably at fault. No additional papers, but okay. I tried other cables chargers and so on, but it is obviously broken. I have contacted the firm, but I am not optimistic about a response after reading everyone’s reviews and realising the WhatsApp number does not work.
Das Packet ist gestern angekommen .
Sehr schlecht verpackt und dabei ist die Halterung vom Display auf einer Seite gebrochen das Display hat von dem Motorverschraubung durch den Transport Macken bekommen was nur mit einer dünnen knacktüte verpackt war und eine befestigungsschraube ist beim Transport abhanden gekommen.
fonctionne parfaitement et envoi rapide
⭐ 1/5 – Absolutely terrible customer service!
Extremely disappointing experience with TODIMART.
I ordered a replacement front shock absorber for my TODIMART X5S scooter, but received the wrong part, which also appeared to be used.
Despite repeatedly contacting their customer service, I received no satisfactory response, no solution and absolutely no assistance. I was eventually forced to open a PayPal dispute to recover my €65.
But that's not all!
TODIMART claims to provide instructional videos to help customers replace components. I specifically requested videos showing how to replace the front shock absorber and the throttle. Instead of receiving the promised technical support, I was simply told to search on YouTube myself!
Seriously? Is that what TODIMART considers professional after-sales service?
When you sell electric scooters and replacement parts, providing proper technical documentation and reliable assistance is essential, especially when safety-related components are involved.
And the icing on the cake? While leaving my complaint unresolved, TODIMART sent me an automated email asking how satisfied I was with my purchase!
This company seems much more interested in collecting reviews than actually helping its customers.
My advice: AVOID TODIMART. I absolutely DO NOT recommend this company or its after-sales service.
Fortunately, PayPal offers buyer protection. Without it, I would have been left with an incorrect replacement part, €65 wasted and absolutely no support.
A truly unacceptable customer experience!
