1.E-Scooters Warranty
Additionally, please note that this warranty policy applies specifically to electric scooters and does not extend to other non-electric personal mobility products.
At TODIMART, we are committed to providing exceptional after-sales service to ensure a seamless experience for our customers. Our store specializes in offering a wide range of premium electric scooters and electric bicycles from renowned brands. Our after-sales service policy ensures that your product concerns are addressed promptly and efficiently. Here are the details of our warranty coverage:
| AFFECTED PART | WARRANTY PERIOD | SERVICE CONTENT |
|---|---|---|
| Throttle | 24 months | Free accessories |
| Controller | 24 months | Free accessories |
| Frame | 24 months | Free accessories |
| Display | 24 months | Free accessories |
| Motor | 24 months | Free accessories |
| Battery | 24 months | Free accessories |
| Charger | 24 months | Free accessories |
| Inner Tube | 1 Month or 100KM | Free accessories |
| Brake Pad | 1 Month or 100KM | Free accessories |
| Kickstand | 1 Month or 100KM | Free accessories |
| Fenders | 1 Month or 100KM | Free accessories |
| Aesthetic Damage | Not Covered |
2.E-Bike Warranty
3.Repair
3.1. Self-maintenance
To facilitate the repair process, we provide instructional videos to guide customers through the replacement of faulty parts.
These videos are designed to be clear and comprehensive, enabling customers to perform the replacement process safely and effectively
3.2. Factory repair
If necessary, you can send your scooter to our factory for repair (you may need to wait about 2 weeks)
If there is a problem with your product during the warranty period, please contact us and we will provide you with repair services
