*No processing fee for orders canceled before shipping.
*No returns are possible after 15 days of receiving the product.
The Scooter has Been Delivered (Unused)
To be eligible for a return, the scooter must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.scooter must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.
Exchange
To be eligible for a replacement, the electric scooter should be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.
• Please contact us at todimart@mail.com before starting an exchange process.• You will be charged a 10% restocking fee (withheld from the refund).
For non-quality issues, no replacements are possible after 15 days of receiving the product.
Used Items
Non-returnable items include, but are not limited to
Special orders
Used items except in EXTREME cases of breakage/malfunction
Late Or Missing Refunds
If you haven’t received a refund after 3 days of approval, please check your Paypal/Airwallex account again as it may take some time before your refund is officially posted. If you use a debit/credit card for the transaction, the refund is expected to process within 14 working days. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at email.
Shipping Damage Claims
In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact the email and provide us with photo or video proof.
NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.
If you have any questions, please email us at : todimart@mail.com