*No processing fee for orders canceled before shipping.
Transportation area coverage:
We currently offer shipping to the EU mainland and the UK.
The US site has been moved to the JOYORGLOBAL store.
For scooters in stock, we will ship within 1-2 business day.
Once the scooter is shipped, we will send a tracking number to your account for your reference.
Typically, the delivery date varies depending on your location, but it is usually 1-5 days in the EU mainland. If you find that the delivery service is not supported in your area, please talk to the staff immediately.
Delivery time:
Once the order is confirmed, we will process your order within 1-2 working days. We will get the goods out as quickly as possible, but there may be slight delays during peak periods, usually scooters and bikes arrive within 1-5 days. You can track the status of your order after placing your order through the contact information you provide.The shipping time for accessories is 6-15 days.
Transportation method:
The transportation companies we cooperate with provide you with safe and reliable transportation services. Your order will be shipped via courier or logistics company.We cooperate with logistics companies such as DHL, DPD, GLS, DX, etc., which are transporters specializing in transportation services for Europe and the United Kingdom.
Shipping policy:
We currently offer free shipping on all products. (If there is a product that charges shipping, we will mark it on the relevant page)
Delivery address change:
Please contact customer service as soon as possible if you find that the address is entered incorrectly or the address has changed. We will do our best to help you and will not charge any fees.
About taxes：
We do not charge any extra fees such as taxes, customers only need to pay for the scooter.
Package lost or damaged:
Although we do our best to ensure that your order arrives safely, on rare occasions a package may be lost or damaged. If there is a problem with your package during transportation, please contact our customer service team immediately and we will solve it for you as soon as possible.
Receipt confirmation:
Please confirm receipt as soon as possible after receiving the package. If you find any problems after receiving the package, please be sure to contact us within 48 hours.
Make an appointment for delivery:
If you have special delivery needs or need to reserve a delivery time, please make a note when placing your order or contact our customer service team.
The above is our shipping policy, if you have any questions or special requirements, please feel free to contact our customer service team. thank you for your support!
