ELectric Scooter Todimart X5S/X5 Front Shock Absorber Assembly está agotado y se enviará tan pronto como vuelva a estar disponible.
No se ha podido cargar la disponibilidad de recogida
Escooters arrive in 3-5 days
We provide you with a two-year warranty.
For more details, please refer to our warranty policy
The front shock absorber assembly for the TODIMART X5S/X5 adult electric scooter connects the steering column to the main body of the scooter; it consists of a metal steering shaft and a black fork assembly. If your scooter's front end drifts off course, the steering feels stiff or jerky, or it experiences severe vibration, the front shock absorber is likely the first component that needs to be replaced.
This spare part is compatible with the following model: TODIMART X5S，X5. Please ensure that you have selected the correct model. If you are unsure about your specific model, we recommend contacting our customer service department prior to placing your order.
This spare part is available for shipment to various European countries and the United States. Shipping takes approximately 6 to 15 days.
⭐ 1/5 – Absolutely terrible customer service!
Extremely disappointing experience with TODIMART.
I ordered a replacement front shock absorber for my TODIMART X5S scooter, but received the wrong part, which also appeared to be used.
Despite repeatedly contacting their customer service, I received no satisfactory response, no solution and absolutely no assistance. I was eventually forced to open a PayPal dispute to recover my €65.
But that's not all!
TODIMART claims to provide instructional videos to help customers replace components. I specifically requested videos showing how to replace the front shock absorber and the throttle. Instead of receiving the promised technical support, I was simply told to search on YouTube myself!
Seriously? Is that what TODIMART considers professional after-sales service?
When you sell electric scooters and replacement parts, providing proper technical documentation and reliable assistance is essential, especially when safety-related components are involved.
And the icing on the cake? While leaving my complaint unresolved, TODIMART sent me an automated email asking how satisfied I was with my purchase!
This company seems much more interested in collecting reviews than actually helping its customers.
My advice: AVOID TODIMART. I absolutely DO NOT recommend this company or its after-sales service.
Fortunately, PayPal offers buyer protection. Without it, I would have been left with an incorrect replacement part, €65 wasted and absolutely no support.
A truly unacceptable customer experience!
Standard shipping usually takes 1-5 days (for scooters and bikes only). International shipping time depends on the product and destination and may take 6-15 days. We will prepare your shipment within two days of your order.
If we have shipped the package, you will see the package tracking number in your account. Just click on the number and you will see the logistics progress. At the bottom of the page you can see the final carrier of the package (usually your local logistics company). If there is a problem with your package during delivery, please contact the carrier in time.
We currently ship to the North America and Europe. To enquire about shipping to a different destination, please contact us.
For purchased parts, no returns will be accepted unless there is a quality issue or the parts are lost.
If the accessory has a warranty, it will be noted in the description on the product page.
If you encounter a problem, please consult with us
Refunds are processed within 7 days from when we receive the item(s).
We will not reject your payment. If your payment fails, it may be caused by your card issuer. You can try to use other payment methods. If you still cannot successfully pay, you can contact us and we will try to solve this problem for you.
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