After-sales

About electric scooters

1. You can return the goods without reason within 15 days from the date of shipment
2. You can exchange the goods within 1 month from the date of shipment.
3. You can return the goods to the warehouse for inspection free of charge within 6 months from the date of shipment.
4. You can provide repair parts free of charge within 12 months from the date of shipment, including the cost of the parts themselves and the shipping cost.
5. You can provide parts free of charge within 2 years from the date of shipment, but the buyer needs to pay the shipping cost.

At the request of the bank, our website must publish the return address.
TODIMART brand electric scooter return address:
     Company name: Othello Produkt GmbH
     Code: Othello-HB
     Street name: Kiesel str 3-5
     Postal code: 51371
     City: Leverkusen
     Country: Germany
Telephone: 0049 152****3065 (This phone number is only for logistics, this phone number is not the company's work phone number, please do not contact privately)

JOYOR brand electric scooter return address:
     Recipient: WeRoll -A027
     Address: Dickestr. 23 Tor 10
     Postal code: 42369
     City: Wuppertal
     Country: Germany
     Contact: Mourad Zanat
     Contact number: 0049176****8421/0049176****3080 (This number is only for logistics, this number is not the company's work number, please do not contact privately)

If you need to return, exchange, or repair, please contact the merchant to provide you with a free shipping label. If you return the goods privately, the company will not reimburse the shipping fee, thank you!